Wednesday, February 01, 2006
Customer Intelligence: Suddenly, It's 2006 (DM Review Magazine)
Last year, when I had my first child, someone said to me, "The nights are long and the years are short." Well, the nights were extremely long, and they were loud, and sometimes they smelled really bad. Long nights typically led to long days, and I thought I would never get eight hours of sleep again. But I didn't truly understand the second part of the statement until I woke up on November 24 and realized that it was already Thanksgiving. Where did the year go?
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